As a result of this weekend’s Mailbox Server Upgrade, users will receive a message, warning that the Host Identification has changed when attempting to view their files. When prompted, please accept the new 'host key' to resume SFTP connectivity. This is a one-time action that is necessary to accommodate the server replacement which occurred during the upgrade.
If you have any questions or concerns, please contact TPA Operations either by Email at
tpaoperations@tpadministrator.com, or by telephone at 1-877-534-2772, Option 1.